Terms and Conditions
These Terms should be read in conjunction with our Ground Regulations, Home Match Ticket Terms and Conditions, Away Match Ticket Terms and Conditions and Season Ticket Terms and Conditions (together the Ticket Terms).
These Terms will apply to any contract between you and us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to herein.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in Term 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 10 June 2014.
These Terms, and any Contract between you and us, are only in the English language. When we refer, in these Terms, to "in writing" (or any similar phrase), this will include e-mail.
1. Information about us
1.1 We, Forest Green Rovers Football Club Limited, are a company registered in England and Wales under company number 006748691 and with our registered office and trading address at New Lawn, Another Way, Forest Green, Nailsworth Gloucestershire GL6 0FG. Our VAT number is 92703346 15
1.2 We operate the websites www.shop.forestgreenroversfc.com and www.tickets.foresetgreenroversfc.com (our Sites).
1.3 We aim to provide outstanding Customer Service. If you have any queries or if you have a complaint about the service you have received from us please contact our Customer Services Team by email to firstname.lastname@example.org or by calling us on 01453 834860. Our lines are open between 9am and 3pm Monday to Friday.
2. Our products
2.1 The images of the Products on our site are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.
2.2 The packaging of the Products may vary from that shown on images on our site.
3.1 We update the availability information on our site regularly but in some instances an item may become unavailable between updates. If this happens we will dispatch your order as soon as the Products become available to us.
3.2 All promotions are subject to availability.
4. Gift vouchers
4.1 Gift vouchers can be purchased with a minimum value of £10 and a maximum value of £50. The gift voucher will be sent by email and contain a unique code which can be used against to purchase goods in Forest Green Rovers Club Shop and online.
4.2 Gift vouchers may be exchanged for goods of a higher price than the face value on payment of the difference.
4.3 Gift vouchers cannot be exchanged for cash.
4.4 Gift vouchers are valid for 24 months from purchase. After 24 months any remaining balance will be cancelled. You can query the balance remaining on your gift voucher by emailing email@example.com
4.5 If any item purchased with a gift voucher is subsequently exchanged for an item of a lower price or refunded the sum will be refunded to the gift voucher.
4.6 If you do not spend the entire balance on the gift voucher, the remaining balance will be updated after each transaction.
4.7 We reserve the right to amend the terms and conditions for the gift vouchers at any time and to take appropriate action, including the cancellation of the code, if, in its discretion, it deems such action necessary. This does not affect your legal rights.
5.1 If you chose a Product from a multi-buy offer but do not purchase enough Products to qualify for the discount, you will be charged for the Products you have ordered at the normal price.
5.2 If you cancel a multi-buy item from your order, the total cost will be recalculated to reflect that your order no longer qualifies for the multi-buy discount.
6. How we use your personal information
6.1 We are a partly owned subsidiary of the Ecotricity Group Limited (Group). This section explains how we, and any other companies within the Group (Group Companies), may use your personal information. A list of Group Companies can be requested from the Data Protection Officer by emailing DataProtectionOfficer@ecotricity.co.uk
6.2 We, the Group and any Group companies may use your personal information to do the following:
- verify your identity when you make enquiries of us by phone, email or letter. Calls may be monitored to make sure that we are meeting our legal and regulatory requirements and for staff training;
- help us set up and otherwise administer your accounts for services and products that we, the Group or any Group Companies provide you now or in the future;
- to contact you in any way (including by e-mail, phone, SMS or other forms of electronic communication) with up to date information on products and special offers from us, Group Companies and affiliates with which we have a partnership (unless you have specifically asked us not to);
- for market and statistical analysis;
- for demonstrating and testing computer systems; and
- help detect debt, fraud and loss.
6.3 If we are contacting you with details of products and/or special offers (Clause 5.2(c)) we will, as far as possible, do so in line with any marketing preferences that you have provided to us. You can ask us not to send further details of products and/or special offers at any time by contacting us and giving us your account details. You can contact us by email to DataProtectionOfficer@ecotricity.co.uk, telephone 01453 834860 or by writing to the Data Protection Officer Unicorn House Russell Street Stroud Gloucestershire GL5 3AX
6.4 If you would like to see a copy of the information that we hold about you please write to:
The Data Protection Officer, Unicorn House, Russell Street, Stroud, Gloucestershire GL5 3AX
An administrative charge of £10 may be payable.
6.5 For the purposes of administering your account we may send information to companies based outside of the European Economic Ares (EEA). If we do will ensure that adequate protection is in place to ensure that your information is processed in accordance with this Clause 5
7. Our Contract
7.1 You must be over 18 to shop on www.shop.forestgreenroversfc.com and www.tickets.foresetgreenroversfc.com. By creating an account with us you confirm that you are at least 18.
7.2 When you place an order this means you are aware of any age restrictions on the Products and agree that you are old enough to buy them.
7.3 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
7.4 Where you are purchasing products from www.shop.forestgreenroversfc.com we will confirm our acceptance of your order by sending you an e-mail that confirms that the Products are available and will be sent to you (Order Confirmation). The Contract between you and us will only be formed when we send you the Order Confirmation. Where you are purchasing Tickets clause 7 .3 below will apply.
7.5 Some of our processes are manual and errors can arise. We carry out regular checks to detect errors and we will do our best to minimise any inconvenience and disappointment these may cause.
7.6 If, for whatever reason, we are unable to supply you with a Product that you have ordered, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
8. Online purchase of Tickets
8.1 This clause sets out the conditions that apply when purchasing Tickets online.
8.2 When you submit your order, you are offering to buy Tickets at the price stated in accordance with the relevant terms and conditions which, if accepted by us, will result in a binding contract. Please read the relevant terms for the tickets you are purchasing which can be found here (https://www.forestgreenroversfc.com/about-forest-green-rovers/club-charter) before submitting your order.
8.3 We will send you a confirmation email on receipt of your order. This does not guarantee you entry to the match. If you are banned from attending Forest Green Rovers or from all sporting establishments you purchase Tickets at your own risk and no refund will be made to you.
8.4 As regards to the Tickets, if there is any conflict between the provision of these Terms and the Ticket Terms the Ticket Terms prevail.
9. Our right to vary these Terms
9.1 We may revise these Terms from time to time. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
9.2 Whenever we revise these Terms in accordance with this clause 8, we will keep you informed and give notice of this by stating on our website that these Terms have been amended and putting the relevant date at the top of this page.
10. Your cancellation and refund rights as a consumer
We give the following guarantee to our customers who are consumers (that is individuals buying the Products for their own private, non-commercial use). If you are not a consumer, this clause 9 does not apply to you.
10.1 This clause does not apply to the purchase of Tickets. Please see Ticket Terms (insert link) for further details.
10.2 As a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 9.4. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract can be obtained from your local Citizen’s Advice Bureau or Trading Standards office.
10.3 This cancellation right does not apply in the case of sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them.
10.4 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between you and us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
||End of the cancellation period
|Your Contract is for a single Product (which is not delivered in instalments on separate days).
||The end date is the end of 14 days after the day on which you receive the Product.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
|Your Contract is for either of the following:
· one Product which is delivered in instalments on separate days.
· multiple Products which are delivered on separate days.
|The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.
|Your Contract is for the regular delivery of a Product over a set period.
||The end date is 14 days after the day on which you receive the first delivery of the Products.
Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.
10.5 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. If you use this method we will e-mail you to confirm we have received your cancellation.
You can also e-mail us at firstname.lastname@example.org or contact our Customer Services team by telephone on 01453 834860 or by post to New Lawn Stadium, Another Way, Forest Green, Nailsworth Gloucestershire GL6 0FG. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
10.6 If you cancel your Contract we will:
(a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c) make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 9.9.
10.7 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
10.8 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
10.9 If a Product has been delivered to you before you decide to cancel your Contract:
(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can send it back New Lawn Stadium, Another Way, Forest Green, Nailsworth Gloucestershire GL6 0FG;
(b) unless the Product is faulty or not as described (in this case, see clause 9.7), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery;
10.10 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
11.1 We will make every reasonable effort to deliver the Products you have ordered within the delivery timeframe displayed at the time of ordering. If this is not possible because the Product is currently unavailable your order will be dispatched as soon as the Products become available to us.
11.2 The dispatch and delivery times given are approximate and delays can sometimes occur. Delivery times are based on working days (Monday-Friday, excluding Public Holidays). If we are unable to meet the estimated delivery date because of an Event Outside Our Control (as defined in Term 15.2, we will contact you as soon as possible with a revised estimated delivery date.
11.3 Delivery will be completed when we deliver the Products to the address you have provided. We will make two attempts to deliver the Products after which the Products will be held by a local delivery depot for collection for five working days. If the depot returns the goods to us we will charge a re-delivery fee, details of which can be found on our Deliver Page.
11.4 Please allow for 10 working days after the Dispatch Confirmation unless you have request next-day delivery. If you have not received your Products after 10 working days please contact our Customer Service Team 01453 834860 on 0845 0942 181or by email to email@example.com
11.5 The Products will be your responsibility from the completion of delivery.
11.6 You own the Products once we have received payment in full, including all applicable delivery charges.
11.7 We reserve the right to decline to deliver Products to PO Box addresses.
11.8 In the case of Tickets if, for whatever reason, the Tickets cannot be dispatched to arrive before a match, or you have not received the Tickets, we will endeavour to make arrangements for you to collect the Tickets from our ticket office.
12. Price of products and delivery charges
12.1 The prices of the Products will be as quoted on our site from time to time. We make every effort to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Products you order we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
12.2 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
12.3 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site and are subject to change. To check relevant delivery charges, please refer to our Delivery page
13. How to pay
13.1 We accept payment by Visa, Mastercard, American Express, Switch, Maestro, Visa Delta, Visa Electron, cheque, BACS or PayPal
13.2 Payment for the Products and all applicable delivery charges are in advance. We will charge your debit card or credit card when your order is ready to dispatch.
14. Manufacturer guarantees
14.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products. It is important that you keep any guarantee
14.2 If a manufacturer's guarantee applies, this will be in addition to any legal rights you may have in relation to the Products.
15. Our liability to you
15.1 If we do not comply with these Terms or are negligent, we will only be responsible for loss or damage that you suffer which was a foreseeable consequence to both of us at the time we entered into the Contract.
15.2 We supply the Products on the understanding that you only will use them for your own use. This means that:
(a) If you are a consumer, you may only use the Products for domestic and private use, and you may not use them for any commercial, business or re-sale purposes. For this reason, we will not be liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
(b) If you are a business, you may only use the Products for your own internal use and may not offer any Products for sale or distribute them for free, unless we have agreed to this in writing. We will not be liable to you for any
15.3 We do not in any way exclude or limit our liability for any matter which we cannot legally exclude or limit.
- any loss of profits, sales, business, or revenue;
- loss or corruption of data, information or software;
- loss of business opportunity;
- loss of anticipated savings;
- loss of goodwill; or
- any indirect or consequential loss.
16. Events outside our control
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Term 15.2.
16.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
16.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
17. Communications between you and us
17.1 If you wish to contact us in writing please write to New Lawn, Another Way, Forest Green, Nailsworth Gloucestershire GL6 0FG, or if any of these Terms requires you to give us notice in writing, you can send this to us by e-mail or by post. We will confirm receipt of this by contacting you in writing, normally by e-mail.
17.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
18. Other important terms
18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will notify you by posting on this webpage if this happens.
18.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
18.3 This contract is between you, the customer, and us, Forest Green Rovers Football Club Limited. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
18.4 Each of the paragraphs or sub-paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs and sub-paragraphs will remain in full force and effect.
18.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
18.6 These Terms are governed by English law. This means a Contract and any dispute or claim arising out of or in connection with it will be governed by English law.
18.7 You and we both agree that the courts of England and Wales will decide any such dispute or claim. However, if you are a consumer you may also bring proceedings in the courts of Northern Ireland, if you are resident there, or in the courts of Scotland, if you are resident there. If you are a business, you may only bring proceedings in the courts of England and Wales.
18.8 We will not file a copy of the Contract between you and us.